Returns and Exchanges
If you are looking to return or exchange an item please go to our returns center here
Our Return Policy Is Stated Below
We have a free returns policy, in case you simply change your mind or you realize the product isn't for you, we'll take care of the shipping costs for you.
However please take care when deciding on a model, size or color. We offer returns within 45 days, for refunds back to original form of payment, exchanges or store credit.
Returns and exchanges will only be accepted within 45 days if:
- The product has only been tried on to judge fit and is in it's original condition with the packaging
- Or in the rare case the product is faulty
To qualify for a full refund or an exchange. Please make sure to:
- Take a photo if the product is faulty
- Keep proof of purchase
We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
Exchange to another size
We will pay for postage both ways (you will receive a postage label) for exchanges to a different size or lower priced product. For an exchange to a more expensive product you will receive a store credit to use.
Returns for a refund
For returns for a refund there will be a free return label provided.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Returns for store credit
You will receive a label for the return postage. A store credit will be processed equal to the order value minus Express Post charge (if any). Store credit will be sent via email.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@bodyheal.com.au.
If you are looking to return or exchange an item please go to our returns center here