If you are looking to start the return process please go to our returns center here
Updated 09/04/20 - We have extended our returns policy to 45 days as a result of COVID-19 and the delays faced by AusPost at the moment. Read more on our COVID-19 Page
Our Return Policy Is Stated Below
We do offer a head-ache free refund and exchange policy, in case you simply change your mind or you realize the product isn't for you. However please take care when deciding on a model, size or color. We do offer returns within 30 days, for full money back or exchanges (minus shipping costs). Return & exchange postage costs will be paid by the customer. Returns and exchanges will only be accepted within 30 days if:
- The product has only been tried on to judge fit and is in it's original condition with the packaging
- Or in the rare case the product is faulty
To qualify for a full refund or an exchange. Please make sure to:
- Take a photo if the product is faulty
- Keep proof of purchase
We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
To continue please fill out the form on the following page