Product Information

We normally re-stock within 2 weeks but to be sure you can always ask us. Alternatively you can use the notify me button on a product that is out of stock you will get an email notification when it is back in stock.

We have a size guide for every product that comes in different sizes. Click on the Size Chart button above the add to cart button for the product you wish to purchase.

If a product is a one size fits most, you'll see the recommended measurements within the product description

In general it is recommended that you hand wash all your products unless specified otherwise on the product label or packaging.

All products come backed by us and our international brands. Most products outside of cast covers and protective gear are known to last for years. Should they give away, especially within a year, please get in touch with us.

Order Information

Your order will be dispatched within 24 hours on business days. Our cutoff for deliveries is 1:30pm AEST. If you place an order before 1:30pm on a business day your order will be shipped same day.

We offer free standard shipping on orders over $75 and Express Post for just $4.97. For orders under $75 standard shipping $9.97 and Express Post is $14.97

International orders to addresses outside of Australia cost $20

We predominately ship within Australia from our warehouse in Brisbane. We do ship internationally, however, due to the size of some products, there may be shipping restrictions on these items. If you have a special order you’d like to place with us just contact our team and we can try our best to ship the item to your desired location!

We send you regular updates via email and mobile (if mobile number was listed during checkout). It's common for customers to accidentally enter in the wrong email address and so they do not get notified when an order has been dispatched. In that case you can enter in your order number on our tracking page.

This depends on the address and if you opted for Express Post. Our
shipping page has estimated time-frames

Please view our instructional page here. How to use coupon

We use PayPal and Shopify Payments as our payment processors as they offer safe and secure methods of online payment. For Credit Card payments we accept Mastercard & Visa.

Shopify payments makes it possible for you to use Google Pay, Apple Pay and Shop Pay. Making it even more convenient for you!

We also offer AfterPay for easy and flexible payment via 4 equal installments. Note: We have a $150 minimum for AfterPay due to the high
fees they charge.

Please contact us if you would like to order over the phone

You can read all about it on our NDIS & Insurance page

Return Questions

Buying online can be tricky, we get it! That's why we have a 45-day free returns and exchanges policy. That's return, postage paid returns and exchanges so there's no out of pocket expenses for you.

There is one ask from us, all products have to be returned in an as-new condition. You're allowed to try on the product to judge fit and suitability (with the exception jockstraps, underwear or testicular supports for obvious reasons). More info here