Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from BodyHeal.com.au (the “Site”).


We are very delighted that you have shown interest in our enterprise. Data protection is of a particularly high priority for the management of Entro Marketing Pty Limited (BodyHeal.com.au). The use of the Internet pages of Entro Marketing Pty Limited (BodyHeal.com.au) is possible without any indication of personal data; however, if a data subject wants to use special enterprise services via our website, processing of personal data could become necessary. If the processing of personal data is necessary and there is no statutory basis for such processing, we generally obtain consent from the data subject.


The processing of personal data, such as the name, address, e-mail address, or telephone number of a data subject shall always be in line with the General Data Protection Regulation (GDPR), and in accordance with the country-specific data protection regulations applicable to Entro Marketing Pty Limited (BodyHeal.com.au). By means of this data protection declaration, our enterprise would like to inform the general public of the nature, scope, and purpose of the personal data we collect, use and process. Furthermore, data subjects are informed, by means of this data protection declaration, of the rights to which they are entitled.


As the controller, Entro Marketing Pty Limited (BodyHeal.com.au)  has implemented numerous technical and organizational measures to ensure the most complete protection of personal data processed through this website. However, Internet-based data transmissions may in principle have security gaps, so absolute protection may not be guaranteed. For this reason, every data subject is free to transfer personal data to us via alternative means, e.g. by telephone.

Right of access, right of rectification, right to erase, right of data portability


You can find this in our GDPR information page here

https://www.bodyheal.com.au/index.php?route=extension/module/isenselabs_gdpr

For anything else please contact us using the contact details below


PERSONAL INFORMATION WE COLLECT


When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
-  “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
-  “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
-  “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.


Cookies


The Internet pages of Entro Marketing Pty Limited (BodyHeal.com.au) use cookies. Cookies are text files that are stored in a computer system via an Internet browser.


Many Internet sites and servers use cookies. Many cookies contain a so-called cookie ID. A cookie ID is a unique identifier of the cookie. It consists of a character string through which Internet pages and servers can be assigned to the specific Internet browser in which the cookie was stored. This allows visited Internet sites and servers to differentiate the individual browser of the dats subject from other Internet browsers that contain other cookies. A specific Internet browser can be recognized and identified using the unique cookie ID.


Through the use of cookies, Entro Marketing Pty Limited (BodyHeal.com.au) can provide the users of this website with more user-friendly services that would not be possible without the cookie setting.


By means of a cookie, the information and offers on our website can be optimized with the user in mind. Cookies allow us, as previously mentioned, to recognize our website users. The purpose of this recognition is to make it easier for users to utilize our website. The website user that uses cookies, e.g. does not have to enter access data each time the website is accessed, because this is taken over by the website, and the cookie is thus stored on the user's computer system. Another example is the cookie of a shopping cart in an online shop. The online store remembers the articles that a customer has placed in the virtual shopping cart via a cookie.


The data subject may, at any time, prevent the setting of cookies through our website by means of a corresponding setting of the Internet browser used, and may thus permanently deny the setting of cookies. Furthermore, already set cookies may be deleted at any time via an Internet browser or other software programs. This is possible in all popular Internet browsers. If the data subject deactivates the setting of cookies in the Internet browser used, not all functions of our website may be entirely usable.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?


We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Deliver the content of our website correctly
- Ensure the long-term viability of our information technology systems and website technology,

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We also engage in online advertising, also to keep you aware of what we’re up to and to help you see and find our products.

Like many companies, we target banners and ads to you when you are on other websites and apps. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service.

The banners and ads you see will be based on information we hold about you, or your previous use of BodyHeal.com.au (for example, your BodyHeal.com.au search history, and the content you read on BodyHeal.com.au) or on BodyHeal.com.au banners or ads you have previously clicked on.


SHARING YOUR PERSONAL INFORMATION


We share your Personal Information with third parties to help us use your Personal Information, as described above. We also use Google Analytics to help us understand how our customers use the Site --

You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We use Remarkety for email marketing, you can find their privacy policy here https://www.remarkety.com/privacy-policy and to opt out, see what data is stored or delate data - you can do so by emailing us at [email protected]

We use Yotpo to collect reviews, you can see their privacy policy here https://www.yotpo.com/privacy-policy/ and to opt out, see what data is stored or delate data - you can do so by emailing us at [email protected]

We use Manychat for Facebook chatbots, you can see their privacy policy here https://manychat.com/privacy.html and to opt out, see what data is stored or delate data - you can do so by emailing us at [email protected]


We specifically may share your information with:


•    Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies
•    Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business. We use Remarkety.com.au for email marketing, YotPo.com.au to collect reviews and Manychat.com.au for Facebook chatbots
•    Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud
•    Companies approved by you, such as social media sites (if you choose to link your accounts to us).
•    Payment processors such as PayPal and eWay
•    We may provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you.


You can stop receiving marketing messages from us at any time.
You can do this:
•    Through your account settings
•    By clicking on the ‘unsubscribe’ link in any email
•    By emailing [email protected]
Once you do this, we will update your profile to ensure that you don’t receive further marketing messages.
Please note that, as ) Marketing Pty Ltd (BodyHeal.com.au) comprises a complex web of many inter-connecting services, it might take a few days for all our systems to be updated, so you might get messages from us while we process your request.
Stopping marketing messages will not stop service communications (such as order updates or where you have expressed an interest in an activity at Entro Marketing Pty Ltd (BodyHeal.com.au), for example new designers).


Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING


As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
- You can opt out of a third-party vendor's use of cookies by visiting the Network Advertising Initiative opt-out page http://optout.networkadvertising.org/


Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK


Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
You also can also opt-out of Google Analytics here https://tools.google.com/dlpage/gaoptout

YOUR RIGHTS


If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Right of access, right of rectification, right to erase, right of data portability


You can find this in our GDPR information page here

https://www..bodyheal.com.au/index.php?route=extension/module/isenselabs_gdpr

For anything else please contact us using the contact details below



DATA RETENTION


When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

MINORS


The Site is not intended for individuals under the age of 16 .

CONTACT US


For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at [email protected] or by mail using the details provided below:

PO Box 294,
West Pennant Hills
New South Wales
AUSTRALIA 2125

(02) 8006 0661

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