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COVID-19 (Corona Virus) Update

COVID-19 (Corona Virus) Update

 

  1. Our Team
  2. Fast Dispatch
  3. Shipping Delays
  4. No-Contact Delivery
  5. Extended 45-Day Returns

 

Updated: 30/10/2020

Dear all,

We hope everyone is taking all the precautions needed and listening to government authorities during this tough time.

 

Our Team

At BodyHeal we're taking all precautions that we can. Our support team has been working from home and we're available if you have any questions or inquiries. Our warehouse team has always been taking extra care to ensure everyone remains socially distant and wearing gloves while working at the warehouse.

 

Fast Dispatch

We're still dispatching orders as we were before the pandemic, being classified as an essential service, we will continue to operate as long as the authorities deem it safe to do so. Orders are still being dispatched from our Melbourne warehouse very efficiently every business day. If you order before 12:00pm then your order will be shipped that day.

 

Shipping Delays

Australia Post had released a few statements regarding their service. We recommend keeping an eye on their Corona Virus page. The delivery speeds have improved in recent times since restrictions have started to ease however we still recommend Express Post especially for deliveries within Victoria

We now offer free Express Post for deliveries within Victoria as deliveries within Victoria have been the hardest hit.Orders outside of Victoria come with Free Standard Shipping.

Victoria: 1-4 business days with Express Post or 2-7 business days with Free Standard Shipping
Rest of Australia: 1-2 business days with Express Post or 2-6 business days with Free Standard Shipping
Note:These are estimates based on recent deliveries and not a guarantee. Exceptions apply to rural areas of SA, QLD, NT, WA which can take longer
 

No-Contact Delivery

The delivery drivers will try to reduce human interaction as much as possible. They will not physically hand over the order to you, they will leave it at a safe place just outside your door (if a house or townhouse). If you pick signature on delivery then they will wait for you to appear in person. In any case if they think it is not safe to leave a parcel at your address they will take it to your local post office.

 

Extended 45-Day Returns

We've extended our returns period to 45 days to give customers more time to decide. Please bear in mind that items are to be returned in as-new condition - they can only to be worn to judge fit and comfort.

 

Stay safe 🙏🏻

BodyHeal Team

 

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