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COVID-19 Shipping Update

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COVID-19 (Corona Virus) Update

  1. State Lockdowns
  2. Our Team
  3. Fast Dispatch
  4. Shipping Delays
  5. No-Contact Delivery
  6. Extended 45-Day Returns

 

Update: 14/09/2021

Dear all,

Our cutoff for same day dispatch is back to 12pm. However please be aware that with all the lock-downs in ACT, VIC and NSW there may be delays country wide especially with our warehouse being based in VIC.

 

 NSW & VIC Lockdown

Since our warehouse is based in Melbourne have unfortunately been affected by the VIC lockdown. As a result we do expect delays within NSW & VIC, especially with our free standard shipping. We recommend ordering with Express Post at this time if the shipping address is within NSW or VIC so your order does not get delayed.

 

Our Team

At BodyHeal we're taking all precautions that we can. Our support team has been working from home and we're available if you have any questions or inquiries. Our warehouse team has always been taking extra care to ensure everyone remains socially distant and wearing gloves while working at the warehouse.

 

Fast Dispatch

We're still dispatching orders as we were before the pandemic, being classified as an essential service, we will continue to operate as long as the authorities deem it safe to do so. Orders are still being dispatched from our Melbourne warehouse very efficiently every business day. If you order before 7:30am then your order will be shipped that day.

 

Shipping Delays

Australia Post had released a few statements regarding their service. The delivery speeds have improved in recent times since restrictions have started to ease.

Orders are dispatched every business day, the cutoff is 7:30am AEST.

Free standard shipping: 3-7 business days after dispatch. If address is in Victoria expect delays.
Express Post: 1-3 business days with Express Post after dispatch
Note:These are estimates based on recent deliveries and not a guarantee. Exceptions apply to rural areas of SA, QLD, NT, WA which can take longer

 

No-Contact Delivery

The delivery drivers will try to reduce human interaction as much as possible. They will not physically hand over the order to you, they will leave it at a safe place just outside your door (if a house or townhouse). If you pick signature on delivery then they will wait for you to appear in person. In any case if they think it is not safe to leave a parcel at your address they will take it to your local post office.

 

Extended 45-Day Returns

We've extended our returns period to 30 days to give customers more time to decide. Please bear in mind that items are to be returned in as-new condition - they can only to be worn to judge fit and comfort.

 

Stay safe 🙏🏻

BodyHeal Team

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