COVID-19 (Corona Virus) Update

 

  1. Our Team
  2. Fast Dispatch
  3. Shipping Delays
  4. Express Post Coupon
  5. No-Contact Delivery
  6. Extended 45-Day Returns

 

Updated: 14/04/2020

Dear all,

We hope everyone is taking all the precautions needed and listening to government authorities during this tough time.

 

Our Team

At BodyHeal we're taking all precautions that we can. Our support team has been working from home and we're available if you have any questions or inquiries. Our warehouse team has always been taking extra care to ensure everyone remains socially distant and wearing gloves while working at the warehouse.

 

Fast Dispatch

We're still dispatching orders as we were before the pandemic, being classified as an essential service, we will continue to operate as long as the authorities deem it safe to do so. Orders are still being dispatched very efficiently every business day. If you order before 12:30pm then your order will be shipped that day.

 

Shipping Delays

Australia Post had released a few statements regarding their service. We recommend keeping an eye on their Corona Virus page. They are facing delays all through the network, some delays are significant. The demand for parcels has surged, domestic flights across Australia have been reduced and they've also had to put in place social distancing rules at their facilities which has meant they are understaffed.

We recommend opting for Express Post during checkout to get our parcel earlier.

 

Express Post Coupon

Due to high demand we are offering free Express Post for orders $60+ with coupon code YesExpress

You can use the coupon during checkout. Check out our coupon help page if you need further information.

 

No-Contact Delivery

The delivery drivers will try to reduce human interaction as much as possible. They will not physically hand over the order to you, they will leave it at a safe place just outside your door (if a house or townhouse). If you pick signature on delivery then they will wait for you to appear in person. In any case if they think it is not safe to leave a parcel at your address they will take it to your local post office.

 

Extended 45-Day Returns

We've extended our returns period to 45 days to give customers more time to decide. Please bear in mind that items are to be returned in as-new condition - they can only to be worn to judge fit and comfort.

 

Stay safe 🙏🏻

BodyHeal Team