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COVID-19 (Corona Virus) Update

  1. Are there delays?
  2. How long are deliveries taking?
  3. Why are there delays?
  4. Why do you keep using AusPost?
  5. Our Team
  6. Fast Dispatch
  7. No-Contact Delivery
  8. Extended 45-Day Returns

 

Updated: 13/12/2021

 

Are there delays?

Delays have improved significantly. Lot of the congestion we saw in September and October has eased. You can now expect your parcels to be delivered in the time-frame quoted on the website. We recommend ordering with Express Post no matter what state you're in so your order does not get delayed substantially

 

How long are deliveries taking?

The best place to get this information is from Australia Post themselves at their domestic delivery times page. However we give a shipping estimate during checkout when you have to pick a shipping method. This estimate is based off Australia Post and the advice they have given.

 

Our Team

At BodyHeal we're taking all precautions that we can. Our support team has been working from home and we're available if you have any questions or inquiries. Our warehouse team has always been taking extra care to ensure everyone remains socially distant and wearing gloves while working at the warehouse.

 

Fast Dispatch

We're still dispatching orders as we were before the pandemic, being classified as an essential service, we will continue to operate as long as the authorities deem it safe to do so. Orders are still being dispatched from our Melbourne warehouse very efficiently every business day. If you order before 7:30am then your order will be shipped that day.

 

No-Contact Delivery

The delivery drivers will try to reduce human interaction as much as possible. They will not physically hand over the order to you, they will leave it at a safe place just outside your door (if a house or townhouse). If you pick signature on delivery then they will wait for you to appear in person. In any case if they think it is not safe to leave a parcel at your address they will take it to your local post office.

 

Extended 45-Day Returns

We've extended our returns period to 30 days to give customers more time to decide. Please bear in mind that items are to be returned in as-new condition - they can only to be worn to judge fit and comfort.

 

Stay safe 🙏🏻

BodyHeal Team

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