Terms & Conditions

Please read the following Terms and Conditions before using this website. By using this website, you have agreed to the terms and conditions outlined below. If you do not agree to all of the terms and conditions do not use this site. Please note, Entro Marketing Pty Ltd reserves the right to revise, update or amend the terms and conditions at any stage in the future. When you visit this website you will be bound by the terms and conditions in force at that time, you should therefore read the terms and conditions each time you visit this website.

About Us

This web site is owned and operated by Entro Marketing Pty Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page.
Our ABN number is 21 161 343 317

Making A Purchase

Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. We accept MasterCard, Visa and PayPal. - Including pre paid Debit cards, all payments are handled with secure processing from PayPal. All orders - may be subject to further security checks and we reserve the right to contact the buyer to verify card details prior to shipping even if the Credit card has been successfully transacted.

Overseas Orders

Currently we not take any orders from any country beside Australia. Sorry for any inconvenience caused.

Cancellation By Us

We reserve the right to cancel the contract between us if:

  • We have insufficient stock to deliver the goods you have ordered;
  • We do not deliver to your area; or
  • One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
  • If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
  • The buyer agrees that all products sold by Entro Marketing Pty Ltd (BodyHeal.com.au) will not be placed for sale or auction on any third party sites, such as Ebay, for any reason.

Pricing

All currency denominations displayed on this website are in Australian Dollars (AUS).

Delivery

We aim to deliver the Product to you at the place of delivery requested by you in your Order.

We shall aim to let you know if we expect that we are unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery or lost items during transit with Australia Post.

On delivery of the Product, you may be required to sign for delivery, unless you grant us ‘authority to leave'. You agree to inspect the Product for any obvious faults, defects or damage before you sign for delivery. You need to keep receipt of the delivered Product in case of future discussions with us about it.

You may grant us an ‘authority to leave’ when placing your Order. If you do, you understand and agree that this authority to leave gives us and/or our selected couriers permission to leave the Order in question unattended by the front door – or, where applicable, at the reception or concierge’s desk – of the delivery address without obtaining a signature confirming delivery at the delivery location. In such circumstances, you understand and agree that by granting us authority to leave, we and our couriers are released of all responsibility and liability for the Orders delivered and left unattended, and that this responsibility and liability transfer to you on delivery.

Please note that it might not be possible for us to deliver to some locations. If this is the case, we will inform you using the contact details that you provide to us when you make your Order and arrange for cancellation of the Order or delivery to an alternative delivery address.

We deliver in our standard packaging.

Unless otherwise specified, all risk in the Product shall pass to you upon delivery, except that, where delivery is delayed due to a breach of your obligations under a Contract, risk shall pass at the date when delivery would have occurred but for your breach. From the time when risk passes to you, we will not be liable for loss or destruction of the Product.

You must take care when opening the Product so as not to damage it, particularly when using any sharp instruments.

You shall ensure that you are ready for safe receipt of the Product without undue delay and at any time reasonably specified by us.

If you are not available to take delivery or collection, Australia Post may leave a card giving you instructions on either re- delivery or collection from the carrier.

If delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not (within two weeks of our first attempt to deliver the Product to you) accept delivery or collect the Product from the carrier, then we may (without affecting any other right or remedy available to us) do either or both of the following:

  • charge you for our reasonable storage fee and other costs reasonably incurred by us; or
  • no longer make the Product available for delivery or collection and notify you that we are immediately cancelling the applicable Contract, in which case we will refund to you or your credit or debit card company as applicable any money already paid to us under the applicable Contract, less our reasonable administration charges (including for attempting to deliver and then returning the Product, and any storage fees as provided for in clause 5.11(a) above).
  • It is your responsibility to ensure that the Products are sufficient and suitable for your purposes and meet your individual requirements. We do not warrant that the Products will meet your individual requirements. You acknowledge that the Products are standard and not made bespoke to fit any particular requirements that you may have.

Tax Charges

All prices shown on products include GST (where applicable) at the rate of 10% and are the total purchase price for the product. Postage/Freight charges are shown Including GST

Disclaimer

This website is a source of general information and education for health professionals and individuals who may, or may not, suffer from injury. Entro Marketing Pty Ltd (BodyHeal.com.au) and  do not make any warranties or guarantees of any kind relating to the content of this website, including that the information contained within this website is accurate, complete or reliable, and are not responsible for any errors or omissions, or for the results obtained from the use of such information. Users of this information should confirm its accuracy, appropriateness and applicability with other sources. The site and content are provided on an 'as is' basis.

Information contained within this site can at no time replace the expertise of a qualified professional in a clinical setting. Never disregard or delay in seeking medical advice because of any information contained within this website. The content of this website is provided for information only and is not intended to be used or relied upon for diagnosis or treatment or as a substitute for consultation with any health professional, doctor, physiotherapist or specialist. Entro Marketing Pty Ltd (BodyHeal.com.au) is not intended to and should not be used to issue or determine the suitability of any medication.

Entro Marketing Pty Ltd (BodyHeal.com.au) recommends seeking professional advice before embarking on any form of self treatment. If you have sustained an injury or have a medical condition, you should promptly seek appropriate medical advice from your doctor. If you think you have a medical emergency contact your doctor or emergency health service immediately. This website should not be used if you are pregnant, have undergone a surgical procedure for your condition or you have a medical condition.

Entro Marketing Pty Ltd (BodyHeal.com.au), its content and services, may contain or direct you to health or medical related materials which you might find sexually explicit or offensive. If you do not want to view or may be offended by such material, do not use Entro Marketing Pty Ltd (BodyHeal.com.au) or our site.

Entro Marketing Pty Ltd (BodyHeal.com.au) does not give any warranty, express or implied or any other assurance as to the gains to be made by using this site. Visitors use this site at their own risk.

Not all conditions and treatment modalities are described on this website. Medical conditions outside the realm of musculoskeletal physiotherapy are generally not described in this website. The opinions and methods of diagnosis and treatment change inevitably and rapidly as new information becomes available, and therefore the information in this website does not necessarily represent the most accurate or current thoughts or methods.

Products recommended or purchased from this website are produced by an external company. Entro Marketing Pty Ltd (BodyHeal.com.au) makes no warranties or guarantees that the products or equipment purchased or recommended in this website are applicable, appropriately recommended or useful. Customers choosing to purchase equipment or products from this site or other recommended sites do so at their own risk.

Contact details supplied are provided for basic enquiries and should not be used for medical advice, for urgent or emergency requests, treatment of any injury or condition or to transmit confidential or medical information. Any opinions or information, unless otherwise stated, are those of the creators of Entro Marketing Pty Ltd (BodyHeal.com.au), and in no way claim to represent the views of any other medical or health professionals or institutions.

To the fullest extent permitted by the law, Entro Marketing Pty Ltd (BodyHeal.com.au) will not be liable for any direct, indirect, consequential, special, exemplary, or other damages, loss or injury to persons which may occur by the user's reliance on any statements, information, likely cause of symptoms, or advice contained within this website or by the user's purchase of any products or equipment from or through this website or recommended from this website.

Entro Marketing Pty Ltd (BodyHeal.com.au) is not responsible for the content of external websites, links or for the results obtained by seeing a health professional, doctor, physiotherapist or specialist recommended or not recommended from this website.

Limitation Of Liability

To the fullest extent permitted by the law, under no circumstances will Entro Marketing Pty Ltd (BodyHeal.com.au)or anyone else mentioned on www.BodyHeal.com.au be liable for any damages whatsoever resulting from the use or inability to use Entro Marketing Pty Ltd (BodyHeal.com.au). This includes, but is not limited to, incidental and consequential damages, lost profits or damages resulting from lost data, business interruption.

The use of BodyHeal.com.au, the site, the content and the services is at your own risk. When using the site, information will be transmitted over a medium which in many cases, is beyond the control and jurisdiction of Entro Marketing Pty Ltd (BodyHeal.com.au) and its suppliers. Information and files available from the site cannot be guaranteed to be secure, free from computer viruses, or other faults or defects and you should scan and check such data accordingly. Entro Marketing Pty Ltd (BodyHeal.com.au) is not responsible for any delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the site, which is beyond its control.

By using this site you agree to defend, indemnify and hold Entro Marketing Pty Ltd (BodyHeal.com.au), its agents, licensors and suppliers, harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, your use of the site, content or services. Entro Marketing Pty Ltd (BodyHeal.com.au) accepts no responsibility for any medical events, injuries, illness or other outcomes related to or resulting from the provision or use of the site, content, products or services.

Third Party

Entro Marketing Pty Ltd (BodyHeal.com.au) may contain advertisements for other sites and companies. Unless expressly stated otherwise, we do not endorse any product linked to or advertised on Entro Marketing Pty Ltd (BodyHeal.com.au). Entro Marketing Pty Ltd (BodyHeal.com.au) makes no assurances or warranties (expressed or implied) about the accuracy, completeness or reliability of any advertisement links to and from other sites. Entro Marketing Pty Ltd (BodyHeal.com.au) provides links to other sites for convenience of users only. These are not necessarily an endorsement of the site.

We are not responsible for the content of these sites and visitors access them at their own risk. Entro Marketing Pty Ltd (BodyHeal.com.au) reserves the right to refuse a third party site permission to provide a hyperlink to any part of Entro Marketing Pty Ltd (BodyHeal.com.au) at Entro Marketing Pty Ltd (BodyHeal.com.au)'s absolute sole discretion. Entro Marketing Pty Ltd (BodyHeal.com.au) make no assurances or warranties (expressed or implied) about the accuracy, completeness or reliability of any information held within any third party site to which a user may be linked. By linking users to other web sites Entro Marketing Pty Ltd (BodyHeal.com.au) is in no way endorsing the views or information held within such web sites.

Indemnification

You agree to indemnify, defend, and hold harmless Entro Marketing Pty Ltd (BodyHeal.com.au), its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Other Agreements

You acknowledge and agree to be bound by our Privacy Policy, Return Policy and Shipping & Delivery Policy.

Copyright and Trademark

All information and content of this site is the property of Entro Marketing Pty Ltd (BodyHeal.com.au) and is protected by copyright, trademarks and other intellectual property rights. It may not be reproduced or stored in any form without the owners' consent unless otherwise stated. If you wish to print any pages, we grant permission as long as this is for your own private use and information and under no circumstances will you use this information for commercial (or other) gain, and provided you keep intact all copyright and proprietary notices. You may not otherwise reproduce, modify, transcribe, reverse engineer, disassemble, store in any database or retrieval system, translate into any other language, resell, copy or distribute material or content from this site without written permission from Entro Marketing Pty Ltd (BodyHeal.com.au). No licence is granted to you in these terms and conditions to use any trade mark of Entro Marketing Pty Ltd (BodyHeal.com.au).

Account and Password

You are responsible for maintaining the confidentiality of any account username and password provided to you. You will not share your membership username and password with anyone or any third party. You are solely responsible for uses of any account provided to you, whether or not authorized by you. You agree to immediately notify us of any unauthorized use of your account.

Law

Entro Marketing Pty Ltd (BodyHeal.com.au) is governed by New South Wales Law in Australia. By accessing this website, you agree to be bound by law in New South Wales, Australia, in relation to all matters resulting from or related to the use of this website. If any of these terms and conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining terms and conditions which will continue to be valid and enforceable to the fullest extent permitted by law.